Question 1

Do I pay to download the Huffkins Loyalty and Rewards App?

Accepted Answer

No! it is free to download our app so you can enjoy our Family Rewards and Loyalty Stamp card for free cake.

Question 2

Why do I need to register/set up an account in the app?

Accepted Answer

When you first download our app you will be sent to our registration page where you are asked to set up an account, you will need to do this in order for your free welcome hot drink reward, your cake loyalty stamp cards and your family reward vouchers to be sent to your app wallet.

Question 3

How do I set up my password for my app account?

Accepted Answer

The criteria for setting up your app account password are a minimum of 10 characters with a mix of capital and lower case letters, numbers and symbols.

Question 4

How do I redeem my free welcome hot drink voucher?

Accepted Answer

When you download our free app a QR voucher for a free welcome hot drink will drop into your app wallet. To redeem your free hot drink, just present the QR voucher in your app wallet to the team member at the till when making a purchase at any of our tea rooms.

Question 5

What drink can I choose with my free welcome hot drink voucher?

Accepted Answer

When you download our app a QR voucher for a free welcome hot drink will drop into your app wallet. This voucher can be redeemed with any purchase, against any of our Barista-made hot drinks including our coffees made with our bespoke blend of arabica beans, hand-roasted in the Cotswolds, premium teas, tisanes and hot chocolates.Your drink can be made with our non dairy milk range.You can enjoy your welcome drink for sit in or takeaway.

Question 6

What is Huffkins Coffee Club?

Accepted Answer

Huffkins Coffee Club is rolling monthly subscription which gives you access to between 1 and 5 barista-made hot drinks per day (depending on your chosen membership tier) Choose from any coffee, tea, tisane, chai or hot chocolate+15% menu discountPLUS- No time delays ( treat your friends)- Sit in or take away- Free Syrups- Free Whipped Cream- Free alternative milks- Free extra shots- Bonus 15% retail discount.... and exclusive Members Only Discounts!A simple subscription that auto-renews monthly.Cancel any time.

Question 7

How much does Huffkins Coffee Club cost?

Accepted Answer

Huffkins Coffee Club costs vary depending on which tier and payment plan you select - all of the plans offer exceptional value for money. You can view our latest membership tiers and payment options inside the app.

Question 8

How much is my Coffee Club Membership worth in savings every month?

Accepted Answer

Coffee Club members enjoy savings worth hundreds of pounds per month. Exactly how much you save depends on a few things, including the length of the month and the drinks you choose. As a Coffee Club Member you are entitled to a daily quota of barista-made hot drinks every day. Not only do these drinks come at a fraction of their normal price when you use even a fraction of your entitlement but all syrups, shots and extras are provided completely free in addition. And the savings don’t stop there:Unlike other cafes we don’t ask you to wait between your drinks, so you can bring your friends to share your drinks entitlement and enjoy some high quality time together. As a member you’ll also receive a thumping great 15% menu discount, saving you even more money whenever you eat with us, whether it’s a hand-made cake or a freshly cooked meal. PLUS…as a member you’ll enjoy a bonus 15% saving on all Huffkins retail including our foodie gifts, wrapped cakes and beautiful eco jute bags, allowing you to save money at birthdays, Christmas and everything in between!

Question 9

Which products are eligible for the member discounts with Huffkins Coffee Club membership?

Accepted Answer

Huffkins Coffee Club members can enjoy 15% off everything sold in our tea rooms. This includes all Huffkins favourites including: breakfast items like croissants and rolls; lunch items like sandwiches and toasties; our bottled and canned drinks; retail chutneys, jams, biscuits, teas, jute bags and more.

Question 10

Which drinks does Huffkins Coffee Club include?

Accepted Answer

Huffkins Coffee Club includes all Barista-made drinks and you can enjoy your chosen tier’s entitlement every day! Choose from any coffee, tea, tisane, chai or hot chocolate with any syrup, whipped cream, alternative milks completely free.

Question 11

How many of my daily Barista-made coffees can I order at the same time with my Coffee Club membership?

Accepted Answer

You can order all of your daily Barista-made drinks entitlement at the same time for either sit in or take away so why not treat a friend or two!

Question 12

Is there any limit to the member’s discount?

Accepted Answer

The discount does not apply to purchases of our tea room gift card vouchers or to purchases from our online shop. Otherwise you can enjoy the discount on everything in all Huffkins tearooms ranging from our freshly made sandwiches, toasties and salads to our freshly baked croissants and handcrafted cakes, your favourite snacks, cold drinks and treats every single time you shop with us.

Question 13

How often can I redeem the discount off food with my Huffkins Coffee Club membership?

Accepted Answer

You can use your discount every single time you shop at Huffkins. You can redeem your discount by scanning your Huffkins Coffee Club QR voucher in your app wallet when you make your purchases at the till.

Question 14

How do I earn Loyalty Visit Stamps for a free cake?

Accepted Answer

Download our free app and then download a Loyalty Stamp card into your app wallet.You will earn a loyalty stamp by scanning the QR card on your loyalty stamp card every time you visit Huffkins to make a purchase including for regular every day buys like your morning coffee, a sandwich for lunch or a sweet treat for the afternoon.Visit us 5 times and you will receive a voucher in your app wallet for a free cake.You can also then start a new stamp card and collect more visit stamps for another free cake !

Question 15

How do I redeem my rewards for free cake?

Accepted Answer

When you have filled the loyalty stamp card in your app wallet with 5 visit stamps a QR voucher reward for a free cake will drop into your app wallet.To redeem your free cake just show the QR voucher to the team member at the till when you make your purchase.Then you can start filling a new loyalty stamp card for another free cake after 5 more visits!

Question 16

What are Huffkins Family Rewards?

Accepted Answer

When you download our free app you will receive regular Family Rewards QR vouchers in your app wallet. Save money with these special offers and personalised discounts just for you.

Question 17

How do I redeem my Family Reward vouchers?

Accepted Answer

To redeem the Family Rewards in your app wallet just show the QR code for the voucher you would like to use to our friendly team members at the till and the special offer or discount will be applied when you pay your bill.

Question 18

Will I earn Loyalty Visit Stamps for a free cake when I use my Huffkins Coffee Club membership?

Accepted Answer

Yes! just remember to scan your loyalty stamp card QR code in your app wallet every time you visit us to make a purchase to collect your loyalty visit stamps.Coffee Club drinks alone do not count as a purchase and do not receive a loyalty visit stamp.

Question 19

Can I use my Huffkins Hot Drink loyalty stamp card in combination with the app loyalty stamp card, family rewards and Coffee Club membership?

Accepted Answer

Yes! when you download our app as well as enjoying our family rewards and free cake when you collect visit stamps on the stamp card in your app you will still be able to collect stamps on your Hot Drink loyalty stamp card to redeem a free hot drink.If you are a Coffee Club member you can also collect stamps on your hot drink stamp card for any drinks that you purchase on top of your daily membership allocation.

Question 20

Can I use the Coffee Club discount in conjunction with other promotions?

Accepted Answer

You can use both benefits of Huffkins Coffee Club at the same time. For example if you order a Latte and a legendary lardy, you will receive your Latte as one of your three Barista-made drinks and enjoy a member's discount on your legendary lardy. You can also still collect loyalty visit stamps for a free cake reward and you will still receive our Family Reward vouchers too - so you can enjoy purchases using these rewards at the same time as enjoying 1 or more of your daily Coffee Club membership Barista-made hot drinks!

Question 21

Can I use the Coffee Club discount with delivery partners and catering orders?

Accepted Answer

The Huffkins Coffee Club discount does not apply to orders made through our delivery partners or on catering orders.

Question 22

Can I redeem my Family Rewards and Coffee Club membership vouchers when ordering online?

Accepted Answer

Currently this is not possible, but if you let a team member at the till know you that you have our app they will be happy to scan for your loyalty visit and help you redeem your reward vouchers and Coffee Club membership hot drinks when you place your order at the till.

Question 23

Is there a limit to how much food I can get with my Huffkins Coffee Club discounts?

Accepted Answer

There is no limit to how much food you can purchase or how many times you can use the Huffkins Coffee Club membership discount.

Question 24

How do I redeem my Coffee Club membership drinks each day?

Accepted Answer

You can redeem your Coffee Club membership drinks by scanning the Coffee Club QR voucher in your app wallet when you place your orders for hot drinks.

Question 25

Can I order takeaway with Huffkins Coffee Club membership?

Accepted Answer

Yes! your hot drinks entitlement and member’s discount can be enjoyed for takeaway as well as for sit in at all of our tea rooms.

Question 26

Can I use my Huffkins Coffee Club membership at all Huffkins tea rooms?

Accepted Answer

Yes! You can enjoy your Huffkins Coffee Club membership hot drinks entitlement and member’s discount at all our Cotswold tea rooms and our tea rooms in John Lewis Oxford Street, Kingston and Cheltenham.

Question 27

How do I renew my monthly Coffee Club membership?

Accepted Answer

Your membership will automatically renew each month. The monthly fee will be charged to the payment method you provided when you signed up for your membership. For more information see Terms and Conditions.

Question 28

When will I be billed for my Coffee Club membership each month?

Accepted Answer

You can find your next renewal date within your Huffkins Coffee Club Account, as well as on the membership details email that was sent when you started your membership, and in your monthly renewal email. The billing cycle is monthly from the date you enrol in the membership. You will be charged on the same date each month, e.g. if you subscribed on the 6th September, your next payment will be on the 6th October. If your billing date is not present in a month (eg the 31st) the next available preceding date is selected. The renewal will then shift back to the original date when that date is next available. For example, if you have signed up for a membership that renews on the 31st of every month, your renewal will fall on Jan 31st, February 28th, March 31st, April 30th and so on, i.e., the membership will renew on the last day of the month. Please note, the expiry date shown next to your QR code might not always be the renewal date. Please refer to your Account or the membership emails to make sure you don’t miss a renewal date.

Question 29

How do I cancel my Coffee Club membership?

Accepted Answer

You can cancel your membership via your account page on the Huffkins app or by signing into your account online following the link on our membership emails.Remember you need to cancel at least a day before your renewal date. Please refer to your most recent membership email to find your renewal date. Cancellation will take effect at the end of the Membership month in which you cancel it  so you can continue to use your existing Membership until your Membership month has expired. The recurring Membership fee will not be taken from you the following Membership month. You will not receive a refund for any part of a month in which you cancel.

Question 30

I cancelled my membership but I'm still within my notice period, can I reactivate and join Huffkins Coffee Club?

Accepted Answer

Of course! we'd love to have you back!

Question 31

Can friends and family members use the same membership?

Accepted Answer

No. The offer is personal to the individual that took out the membership. There is a limit of one membership per person, and memberships cannot be shared. However, you can use your Huffkins Coffee Club member’s discount every single time you shop with us, as many times as you like, for as many people as you like and you can use any of your three barista-made coffees a day to treat your friends and family.For more information please refer to our terms and conditions.

Question 32

Can I purchase a Huffkins Coffee Club membership for someone else?

Accepted Answer

Unfortunately not at the moment. Memberships are for the purchaser only.

Question 33

Why do I need to set up an app account ?

Accepted Answer

When you first download You are asked to set up an app account

Question 34

Do you deliver on Saturdays?

Accepted Answer

Yes, we are able to deliver your order on a Saturday when you select Saturday Delivery - DPD at checkout.Please note that if you select a Saturday delivery date on a Product page but do not choose the Saturday Delivery shipping option at checkout, your order will be delivered on the closest Friday or Tuesday.

Question 35

How much is delivery?

Accepted Answer

Our delivery fees are as follows:- DPD Tracked Next Day or Named Day Delivery (Tues-Fri) - £6.95- DPD Tracked Saturday Delivery - £9.95- Royal Mail Standard Delivery (Tea Room Gift Cards Only) - FREE

Question 36

Can I track my order?

Accepted Answer

Next Day and Named Day Delivery orders are sent via DPD with a tracked service.Shortly after your order has been dispatched, you will receive an email from DPD to confirm that they are expecting your parcel. You will receive a further email from DPD on the day of delivery. This will include additional details including a time-slot for delivery.If you added a phone number, you may also receive a text message from DPD and be able to track your order via the DPD app.Tea Room Gift Cards are dispatched via Royal Mail Standard Delivery and cannot be tracked.

Question 37

How long will it take to receive my order?

Accepted Answer

Orders placed before 10:30am Mon-Fri for immediate delivery will be dispatched the same day. Orders placed after 10:30am on Friday, over the weekend or on Bank Holidays for immediate delivery will be dispatched on the next working day.DPD Tracked Next Day Delivery orders to UK Mainland will be delivered the day after dispatch.Orders to Highlands and offshore islands may take up to 5 working days.Please note we are unable to ship fresh and semi-fresh products to Highlands and offshore islands due to to the longer lead times.Named Day Delivery orders will be delivered by DPD on the day you selected when placing your order. Saturday Delivery orders will be delivered on the upcoming Saturday, unless a future Saturday date was selected.Tea Room Gift Cards are delivered via Royal Mail Standard Delivery and should be received in 5-7 working days.

Question 38

What days do you deliver?

Accepted Answer

DPD deliveries are available Tuesday - Saturday, excluding bank holidays.Due to the fresh nature of our products, we are unable to dispatch items for delivery on Sundays, Mondays, or days immediately following bank holidays. There may be an exception for some ambient products which can be delivered on a Saturday immediately following a bank holiday Friday.Delivery of Tea Room Gift Cards via Royal Mail will be dependent on your local Postal worker(s) rota.

Question 39

Can anyone accept my delivery if it contains alcohol?

Accepted Answer

By placing an order containing alcohol, you are confirming that both you and the recipient are of the requisite age. You must also arrange for someone over the age of 18 to accept the delivery.Our couriers reserve the right to request evidence of age on delivery.

Question 40

Do you ship internationally?

Accepted Answer

We are currently unable to ship to Northern Ireland, Republic of Ireland or countries within the European Union. These changes have occurred following Britain’s exit from the EU. We apologise for any disappointment caused. Should circumstances change, we may re-introduce delivery to these countries in the future.

Question 41

What do I do if my order has not arrived?

Accepted Answer

In the unlikely event that your order has not arrived when you expected it, please check your DPD tracking link and allow a further 48 hours for delivery.While we make every effort to deliver your order on time, we cannot be held responsible for parcels not being delivered or collected due to circumstances out of our control. This includes but is not limited to: incorrect delivery information being provided; if the recipient is not able to accept the delivery; adverse weather; postal strikes; government lockdown.If after a further 48 hours you have still not received your order, please email victoria@huffkins.com.

Question 42

Can I choose multiple delivery dates in my order?

Accepted Answer

We are unable to accept multiple delivery dates within one order as there is a separate different charge from our courier for parcel sent. If you would like to receive different items on different dates, please place separate orders for each date.If multiple delivery dates are chosen in the same order, all items will be dispatched for delivery on the earliest selected date.

Question 43

Do you ship to British Forces addresses?

Accepted Answer

We are unable to offer this service currently.

Question 44

Is delivery guaranteed?

Accepted Answer

We aim to dispatch all orders for delivery on time. However, there may be occassions where this is not possible due to unprecented circumstance, such as an unplanned government lockdown or major incident.Furthermore, we cannot be held responsible for parcels not being delivered or collected due to circumstances out of our control. This includes but is not limited to: incorrect delivery information being provided; if the recipient is not able to accept the delivery; adverse weather; postal strikes.

Question 45

What is your return policy?

Accepted Answer

Please refer to our return/refund/exchange policy.

Question 46

Can you exclude prices for Gift deliveries?

Accepted Answer

If your order is a gift being sent directly to the recipient, we suggest you add a Greetings Card to your order. You can add this card along with your personal message on the product page before adding to basket.When a Greetings Card is added to the basket, our team will not include any paperwork with prices on in the order.

Question 47

What is classed as a fresh product?

Accepted Answer

Lardy Cakes and Scones are classed as Fresh products and are available for next day delivery only. This is to ensure the best quality and freshness upon delivery.We are also unable to deliver these products to Highlands and Offshore Islands due to the longer delivery times to these areas.

Question 48

Why can't I order a Fresh or Semi-Fresh product?

Accepted Answer

To avoid compromising the quality and shelf life of fresh, ( lardy cakes and scones) and semi-fresh products ( brownies, lemon drizzle cake and ginger cake), we can only accept orders for delivery on Tuesdays to Fridays or Saturday if this delivery day option is selected and purchased at check out. Due to longer transit times to Highlands, offshore islands, Ireland and international countries, we are unable to ship fresh or semi-fresh products to these areas.

Question 49

Where can I redeem my Tea Room Gift Card?

Accepted Answer

Tea Room Gift Cards can be redeemed in any Huffkins or Huffkins at John Lewis & Partners location.We have bakeries & tea rooms in the Cotswolds and London. Find a location

Question 50

What can I spend my gift card on?

Accepted Answer

The Classic and Celebration Afternoon Tea Gift Cards can be used as full payment for their respective afternoon tea options (excluding extras). Alternatively, the Gift Card balance can be used against any other menu items. Likewise, the Tea Room Gift Card balance can be redeemed against any menu items.

Question 51

Can I use my Tea Room Gift Card for online purchases?

Accepted Answer

Our Tea Room Gift Cards can only be redeemed for purchases in our tea rooms.

Question 52

Do Tea Room Gift Cards expire?

Accepted Answer

Yes, our Tea Room Gift Cards are valid for one year from the date of purchase.

Question 53

How can I check the balance on my Tea Room Gift Card?

Accepted Answer

You can check the remaining balance on your Tea Room Gift Card in any of our Huffkins Tea Rooms by asking a member of staff.Alternatively, please email us at victoria@huffkins.com with the unique code on the back of your Gift Card.

Question 54

What happens to my remaining balance after it expires?

Accepted Answer

Any remaining balance left on a gift card after the expiry date (12 months from date of purchase) will be lost. We therefore encourage recipients to use their gift cards as soon as possible after receiving them.

Question 55

What happens if my gift card is lost or stolen?

Accepted Answer

Please keep your gift card safe. Huffkins cannot be held responsible for any lost or stolen gift cards.

Question 56

Can I spend more/less than my Gift Card Balance?

Accepted Answer

Yes, no problem! There is no obligation to use your Tea Room Gift Card balance in full on a single purchase. Whatever you do not spend will remain on the card.If you'd like to spend more than the balance on your gift card, you can simply pay for the excess amount as you normally would (e.g. cash or payment card)

Question 57

What are your tea room opening hours?

Accepted Answer

Our opening hours differ between locations. Please check individual opening hours at the links below:BurfordCheltenham High Street (John Lewis & Partners)Cheltenham PromenadeKingston-upon-Thames (John Lewis & Partners)Moreton-on-MarshOxford Street (John Lewis & Partners)Stow-on-the-WoldStratford-upon-AvonWitneyWe are usually open Monday-Sunday including bank holidays. Where this is not the case (e.g. Christmas Day), this will be highlighted on the individual location page at lest two weeks in advance.

Question 58

Do I have to book in advance?

Accepted Answer

You do not need to make a reservation when visiting our tea rooms. However, we would recommend booking in advance when visiting for afternoon tea, during busy periods or as a large group to avoid disappointment.Book a table

Question 59

Do you offer any Gluten Free items?

Accepted Answer

Huffkins offer a range of NGCI menu items in our tea rooms.Please note that while these products are carefully made with non-gluten containing ingredients, our kitchens and craft bakery do also handle products containing gluten.Our NGCI dishes are adaptations of our main menu dishes for people with dietary requirements. When ordering at the counter, please tell us you are ordering from the NGCI Menu.

Question 60

Do you cater for Vegetarians and Vegans?

Accepted Answer

Yes! Huffkins offer a range of vegan menu options, suitable for vegetarians and vegans.Many of our vegan dishes are adaptations of our main menu dishes. To ensure you receive the correct meal, please tell us you are ordering from the Vegan Menu at the counter when placing your order.Please note that our kitchens do also handle products containing dairy, eggs and meatand we also handle eggs and dairy products at our craft bakery.

Question 61

What is Subscribe & Save?

Accepted Answer

Subscribe & Save is a pay as you go (PAYG) subscription plan that allows you to regularly receive your favourite treats for less.When you set up a PAYG subscription, you'll receive 10% off every order. The plans are completely flexible, allowing you to pause, reactivate or cancel at any time.Browse our pay as you go Bakery Subscription Boxes and start saving today! Alternatively, if you'd prefer to set up a fixed term subscription, you can also save money with your Prepaid Gift Subscriptions.

Question 62

How do I setup a prepaid gift subscription?

Accepted Answer

Browse the Prepaid Gift Subscriptions collection and choose from a range of products.Select the number of monthly deliveries you would like – either 3, 6 or 12 months (one delivery per month). You can also add a personalised message and choose the date of the first delivery. Proceed to checkout and pay for the subscription. The price shown is the total price for the entire subscription, inclusive of all deliveries and fees.That’s it! Your prepaid subscription will not auto-renew and no further charges will be taken… unless you place another order of course!

Question 63

How do I setup a pay as you go (PAYG) subscription?

Accepted Answer

Browse the Bakery Subscription Boxes (PAYG) collection and choose from a range of products.Select the frequency of your subscription delivery – either once per month, once every two months, or once every three months.The price shown in the Subscribe & Save box confirms the price of your order with a 10% discount on the standard product price. A delivery charge will be added at checkout for your first and each subsequent delivery. Proceed to checkout and log in or create an account, you will need to have a Huffkins online shop account so you can then manage your subscription and pause or cancel at any time in the future.Payment for your first order, including delivery, will be taken when you complete your order and check out and you will be sent- an order confirmation- a separate email confirming that you have created a subscription with us, this email will contain your unique subscription number. There is also a link in this email taking you to your subscription account so you can view your subscription to check when your next orders will be auto-renewed, and there are also links in your subscription account for you to pause or cancel your subscription at any time.Your first subscription order will be dispatched via DPD tracked delivery.Subsequent orders will then be invoiced at your requested delivery frequency, you will be sent an order confirmation on the date each new order is raised which will confirm that payment has been taken.Once your order is on its' way you will also receive an order dispatch notification.You will always receive your repeat order at your chosen delivery frequency (every one, two or three months) until you choose to pause or cancel your subscription.To manage your subscription, simply log in to your account.Your repeat orders will be generated on the same date of the month that you place your first order for example if you placed your first order on May 1st subsequent orders would always be raised on the 1st either monthly, bi-monthly or quarterly. For subscriptions taken out on the 29th/30th/31st of the month the order will auto-renew on the nearest last day of the month eg for a subscription started on January 31st the nenewal order dates on the months with less than 31 days will be February 28th, April 30th, June 30th, September 30th, November 30th. If you have any queries about your PAYG subscription you can also contact us at victoria@huffkins.com , we will just need your name and subscription number to assist.

Question 64

Will a subscription save me money?

Accepted Answer

Yes! All of our prepaid gift subscriptions and pay as you go (PAYG) subscriptions offer a saving when compared to the original product purchase price and equivalent number of deliveries.Prepaid subscriptions will lock in the current discounted price and will not be impacted by any future product price increases that may take place during the fixed subscription period.Pay as you go (PAYG) subscriptions will apply a 10% discount to the standard product price for every delivery for the duration of your subscription.Please note that increases to our standard product prices will follow through to PAYG subscriptions, your 10% discount will then still apply to the new standard price.

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