Question 1

Do I pay to download the Huffkins Loyalty and Rewards App?

Accepted Answer

No! it is free to download our app so you can enjoy our Family Rewards and Loyalty Stamp card for free cake.

Question 2

Why do I need to register/set up an account in the app?

Accepted Answer

When you first download our app you will be sent to our registration page where you are asked to set up an account, you will need to do this in order for your free welcome hot reward, your cake loyalty stamp cards and your family reward vouchers to be sent to your app wallet.

Question 3

How do I set up my password for my app account?

Accepted Answer

The criteria for setting up your app account password are a minimum of 10 characters with a mix of capital and lower case letters, numbers and symbols.

Question 4

How do I redeem my free welcome hot drink voucher?

Accepted Answer

When you download our free app a QR voucher for a free welcome hot drink will drop into your app wallet. To redeem your free hot drink just present the QR voucher in your app wallet to the team member at the till when you visit any of our tea rooms.

Question 5

What drink can I choose with my free welcome hot drink voucher?

Accepted Answer

When you download our app a QR voucher for a free welcome hot drink will drop into your app wallet. You can redeem this voucher against any of our Barista-made hot drinks including our coffees made with our bespoke blend of arabica beans, hand-roasted in the Cotswolds, premium teas, tisanes and hot chocolates.Your drink can be made with our non dairy milk range. You can enjoy your welcome drink for sit in or takeaway.

Question 6

What is Huffkins Coffee Club?

Accepted Answer

Huffkins Coffee Club is a membership club which give the member access to:3 Barista-Made Drinks per day - choose from any coffee, tea, tisane, chai or hot chocolate +10% menu discountPLUS- No time delays ( treat your friends)- Sit in or take away- Free Syrups- Free Whipped Cream- Free alternative milks- Free extra shots- Bonus 10% retail discount.... and exclusive Members Only Discounts!Total flexibility. A simple subscription that auto-renews monthly.Pause or cancel anytimeOnly £30 per month!

Question 7

How much does Huffkins Coffee Club cost?

Accepted Answer

Huffkins Coffee Club costs £30 per month for new subscribers

Question 8

How much is my Coffee Club Membership worth in savings every month?

Accepted Answer

A lot. Coffee Club members enjoy savings worth over £300 per month. Exactly how much depends on a few things, including the length of the month and the drinks you choose. Let's get the basics clear first. As a Coffee Club Member you are entitled to 3 barista-made hot drinks per day, every day. Our most popular hot drinks are priced at 3.95 (including lattes, cappuccinos and teas). Membership costs £30 per month. ALL PRICES CORRECT AS OF: 27TH AUGUST 2024.Let's use an example. It's February. Susan works at the local library, keeps 3 ginger cats and loves lattes. Susan is a member of the Coffee Club. As a member Susan is entitled to 3 barista made hot drinks every day. February is a 28 day month. With an entitlement of 3 coffees per day Susan can enjoy 84 coffees during the month. As a non-member, Susan would have paid £331.80 to buy 84 lattes at full price. As a member, Susan enjoys the same 84 lattes for only £30. Susan has unlocked savings worth £301.80 in February alone, based purely on her coffee entitlement. In longer months, Susan saves even more because she will be entitled to even more drinks (it's 3 per day, every day). This saving does not include any of the other perks included in Coffee Club Membership including 10% menu and retail discounts, free syrups, free shots and free alternative milks. In fact, even if Susan only uses 10% of her coffee entitlement (that's just 8 coffees) during the month she would have still saved money by being a member of Coffee Club!

Question 9

What are the benefits of being a Huffkins Coffee Club member?

Accepted Answer

Being a member of Huffkins Coffee Club means you get 10% off every single time you shop with us, plus 3 Barista-made drinks every day (with no limits on redemption times). You can still collect a Loyalty Stamp for your free cake reward stamp card every time you visit us and make a purchase. You will receive family reward vouchers too - so there's plenty of ways to save on your favourite treats and hot drinks!

Question 10

Which products are eligible for the 10% discounts with Huffkins Coffee Club membership?

Accepted Answer

Huffkins Coffee Club members can enjoy 10% off everything sold in our tea rooms. This includes all Huffkins favourites including: breakfast items like croissants and rolls; lunch items like sandwiches and toasties; our bottled and canned drinks; retail chutneys, jams, biscuits, teas, jute bags and more.

Question 11

Which drinks does Huffkins Coffee Club include?

Accepted Answer

Huffkins Coffee Club includes all Barista-made drinks and you can enjoy up to 3 a day! Choose from any coffee, tea, tisane, chai or, hot chocolate with any syrup, whipped cream, alternative milks.

Question 12

How many of my daily Barista-made coffees can I order at the same time with my Coffee Club membership?

Accepted Answer

You can order all 3 of your daily Barista-made drinks at the same time for either sit in or take away so why not treat a friend or two!

Question 13

Is there any limit to the 10% off discount?

Accepted Answer

The 10% off discount does not apply to purchases of our tea room gift card vouchers or to purchases from our online shop.Otherwise you can enjoy the 10% off discount on everything in all Huffkins tearooms ranging from our freshly made sandwiches, toasties and salads to our freshly baked croissants and handcrafted cakes, your favourite snacks, cold drinks and treats every single time you shop with us.

Question 14

How often can I redeem the discount off food with my Huffkins Coffee Club membership?

Accepted Answer

You can get 10% off every single time you shop at Huffkins. You can redeem your discount by scanning your Huffkins Coffee Club QR voucher in your app wallet when you make your purchases at the till.

Question 15

How do I earn Loyalty Visit Stamps for a free cake?

Accepted Answer

Download our free app and then download a Loyalty Stamp card into your app wallet.You will earn a loyalty stamp by scanning the QR card on your loyalty stamp card every time you visit Huffkins to make a purchase including for regular every day buys like your morning coffee, a sandwich for lunch or a sweet treat for the afternoon.Visit us 5 times and you will receive a voucher in your app wallet for a free cake.You can also then start a new stamp card and collect more visit stamps for another free cake !

Question 16

How do I redeem my rewards for free cake?

Accepted Answer

When you have filled the loyalty stamp card in your app wallet with 5 visit stamps a QR voucher reward for a free cake will drop into your app wallet.To redeem your free cake just show the QR voucher to the team member at the till when you make your purchase.Then you can start filling a new loyalty stamp card for another free cake after 5 more visits!

Question 17

What are Huffkins Family Rewards?

Accepted Answer

When you download our free app you will receive regular Family Rewards QR vouchers in your app wallet. Save money with these special offers and personalised discounts just for you.

Question 18

How do I redeem my Family Reward vouchers?

Accepted Answer

To redeem the Family Rewards in your app wallet just show the QR code for the voucher you would like to use to our friendly team members at the till and the special offer or discount will be applied when you pay your bill.

Question 19

Will I earn Loyalty Visit Stamps for a free cake when I use my Huffkins Coffee Club membership?

Accepted Answer

Yes! just remember to scan your loyalty stamp card QR code in your app wallet every time you visit us to make a purchase to collect your loyalty visit stamps.Coffee Club drinks alone do not count as a purchase and do not receive a loyalty visit stamp.

Question 20

Can I use my Huffkins Hot Drink loyalty stamp card in combination with the app loyalty stamp card, family rewards and Coffee Club membership?

Accepted Answer

Yes! when you download our app as well as enjoying our family rewards and free cake when you collect visit stamps on the stamp card in your app you will still be able to collect stamps on your Hot Drink loyalty stamp card to redeem a free hot drink.If you are a Coffee Club member you can also collect stamps on your hot drink stamp card for any drinks that you purchase on top of your daily membership allocation.

Question 21

Can I use the Coffee Club 10% discount in conjunction with other promotions?

Accepted Answer

You can use both benefits of Huffkins Coffee Club at the same time. For example if you order a Latte and a legendary lardy, you will receive your Latte as one of your three Barista-made drinks and 10% off your legendary lardy.You can also still collect loyalty visit stamps for a free cake reward and you will still receive our Family Reward vouchers too - so you can enjoy purchases using these rewards at the same time as enjoying 1 or more of your 3 daily Coffee Club membership Barista-made hot drinks!

Question 22

Can I use the Coffee Club discount with delivery partners and catering orders?

Accepted Answer

The Huffkins Coffee Club discount does not apply to orders made through our delivery partners or on catering orders.

Question 23

Can I redeem my Family Rewards and Coffee Club membership vouchers when ordering online?

Accepted Answer

Currently this is not possible, but if you let a team member at the till know you that you have our app they will be happy to scan for your loyalty visit and help you redeem your reward vouchers and Coffee Club membership hot drinks when you place your order at the till.

Question 24

Is there a limit to how much food I can get with my Huffkins Coffee Club discounts?

Accepted Answer

There is no limit to how much food you can purchase or how many times you can use the Huffkins Coffee Club membership 10% off discount.

Question 25

How do I redeem my Coffee Club membership 3 hot drinks a day ?

Accepted Answer

You can redeem your Coffee Club membership 3 hot drinks a day by scanning the Coffee Club QR voucher in your app wallet when you place your orders for hot drinks. Don't forget you can order up to 3 hot drinks at the same time so you can treat friends and family as well as yourself when you visit.

Question 26

Can I order takeaway with Huffkins Coffee Club membership?

Accepted Answer

Yes! your 3 barista made hot drinks and 10% off can be enjoyed for takeaway as well as for sit in at all of our tea rooms.

Question 27

Can I use my Huffkins Coffee Club membership at all Huffkins tea rooms?

Accepted Answer

Yes! you can enjoy your Huffkins Coffee Club membership 3 Barista made drinks a day and 10% discount at all our Cotswold tea rooms and our tea rooms in John Lewis Oxford Street, Kingston and Cheltenham.

Question 28

How do I renew my monthly Coffee Club membership?

Accepted Answer

Your membership will automatically renew each month. The monthly fee will be charged to the payment method you provided when you signed up for your membership. For more information see Terms and Conditions.

Question 29

When will I be billed for my Coffee Club membership each month?

Accepted Answer

You can find your next renewal date within your Huffkins Coffee Club Account, as well as on the membership details email that was sent when you started your membership, and in your monthly renewal email. The billing cycle is monthly from the date you enrol in the membership. You will be charged on the same date each month, e.g. if you subscribed on the 6th September, your next payment will be on the 6th October. If your billing date is not present in a month (eg the 31st) the next available preceding date is selected. The renewal will then shift back to the original date when that date is next available. For example, if you have signed up for a membership that renews on the 31st of every month, your renewal will fall on Jan 31st, February 28th, March 31st, April 30th and so on, i.e., the membership will renew on the last day of the month. Please note, the expiry date shown next to your QR code might not always be the renewal date. Please refer to your Account or the membership emails to make sure you don’t miss a renewal date.

Question 30

Can I pause my Huffkins Coffee Club membership?

Accepted Answer

You can pause your Huffkins Coffee Club membership at any time.To pause your Huffkins Coffee Club membership in the Huffkins App, go to your 'account' then 'your membership' and select 'pause membership.' You can also find the link to 'manage your account' in your membership emails. If you have difficulties pausing your Huffkins Coffee Club membership, please get in touch with us via our get in touch link on our website.If you decide to pause, this will become effective from the date that your next billing cycle is due to begin and shall last until the resumption date you select during the pause process, you can select to pause your membership for 30,60 or 90 days. You will not receive a refund for any part of a month in which you pause.

Question 31

How do I cancel my Coffee Club membership?

Accepted Answer

You can cancel your membership via your account page on the Huffkins app or by signing into your account online following the link on our membership emails.Remember you need to cancel at least a day before your renewal date. Please refer to your most recent membership email to find your renewal date. Cancellation will take effect at the end of the Membership month in which you cancel it  so you can continue to use your existing Membership until your Membership month has expired. The recurring Membership fee will not be taken from you the following Membership month. You will not receive a refund for any part of a month in which you cancel.

Question 32

I cancelled my membership but I'm still within my notice period, can I reactivate and join Huffkins Coffee Club?

Accepted Answer

Of course! we'd love to have you back!

Question 33

Can friends and family members use the same membership?

Accepted Answer

No. The offer is personal to the individual that took out the membership. There is a limit of one membership per person, and memberships cannot be shared. However, you can use your 10% Huffkins Coffee Club discount every single time you shop with us, as many times as you like, for as many people as you like and you can use any of your three barista-made coffees a day to treat your friends and family. For more information please refer to our terms and conditions.

Question 34

Can I purchase a Huffkins Coffee Club membership for someone else?

Accepted Answer

Unfortunately not at the moment. Memberships are for the purchaser only.

Question 35

Why do I need to set up an app account ?

Accepted Answer

When you first download You are asked to set up an app account

Question 36

Do you deliver on Saturdays?

Accepted Answer

Yes, we are able to deliver your order on a Saturday when you select Saturday Delivery - DPD at checkout.Please note that if you select a Saturday delivery date on a Product page but do not choose the Saturday Delivery shipping option at checkout, your order will be delivered on the closest Friday or Tuesday.

Question 37

How much is delivery?

Accepted Answer

Our delivery fees are as follows:- DPD Tracked Next Day or Named Day Delivery (Tues-Fri) - £6.95- DPD Tracked Saturday Delivery - £9.95- Royal Mail Standard Delivery (Tea Room Gift Cards Only) - FREE

Question 38

Can I track my order?

Accepted Answer

Next Day and Named Day Delivery orders are sent via DPD with a tracked service.Shortly after your order has been dispatched, you will receive an email from DPD to confirm that they are expecting your parcel. You will receive a further email from DPD on the day of delivery. This will include additional details including a time-slot for delivery.If you added a phone number, you may also receive a text message from DPD and be able to track your order via the DPD app.Tea Room Gift Cards are dispatched via Royal Mail Standard Delivery and cannot be tracked.

Question 39

How long will it take to receive my order?

Accepted Answer

Orders placed before 12pm Mon-Fri for immediate delivery will be dispatched the same day. Orders placed after 12pm on Friday, over the weekend or on Bank Holidays for immediate delivery will be dispatched on the next working day.DPD Tracked Next Day Delivery orders to UK Mainland will be delivered the day after dispatch. Orders to Highlands and offshore islands may take up to 5 working days.Please note we are unable to ship fresh and semi-fresh products to Highlands and offshore islands due to to the longer lead times.Named Day Delivery orders will be delivered by DPD on the day you selected when placing your order. Saturday Delivery orders will be delivered on the upcoming Saturday, unless a future Saturday date was selected.Tea Room Gift Cards are delivered via Royal Mail Standard Delivery and should be received in 5-7 working days.

Question 40

What days do you deliver?

Accepted Answer

DPD deliveries are available Tuesday - Saturday, excluding bank holidays.Due to the fresh nature of our products, we are unable to dispatch items for delivery on Sundays, Mondays, or days immediately following bank holidays. There may be an exception for some ambient products which can be delivered on a Saturday immediately following a bank holiday Friday.Delivery of Tea Room Gift Cards via Royal Mail will be dependent on your local Postal worker(s) rota.

Question 41

Can anyone accept my delivery if it contains alcohol?

Accepted Answer

By placing an order containing alcohol, you are confirming that both you and the recipient are of the requisite age. You must also arrange for someone over the age of 18 to accept the delivery.Our couriers reserve the right to request evidence of age on delivery.

Question 42

Do you ship internationally?

Accepted Answer

We are currently unable to ship to Northern Ireland, Republic of Ireland or countries within the European Union. These changes have occurred following Britain’s exit from the EU. We apologise for any disappointment caused. Should circumstances change, we may re-introduce delivery to these countries in the future.

Question 43

What do I do if my order has not arrived?

Accepted Answer

In the unlikely event that your order has not arrived when you expected it, please check your DPD tracking link and allow a further 48 hours for delivery.While we make every effort to deliver your order on time, we cannot be held responsible for parcels not being delivered or collected due to circumstances out of our control. This includes but is not limited to: incorrect delivery information being provided; if the recipient is not able to accept the delivery; adverse weather; postal strikes; government lockdown.If after a further 48 hours you have still not received your order, please email victoria@huffkins.com.

Question 44

Can I choose multiple delivery dates in my order?

Accepted Answer

We are unable to accept multiple delivery dates within one order as there is a separate different charge from our courier for parcel sent. If you would like to receive different items on different dates, please place separate orders for each date.If multiple delivery dates are chosen in the same order, all items will be dispatched for delivery on the earliest selected date.

Question 45

Do you ship to British Forces addresses?

Accepted Answer

We are unable to offer this service currently.

Question 46

Is delivery guaranteed?

Accepted Answer

We aim to dispatch all orders for delivery on time. However, there may be occassions where this is not possible due to unprecented circumstance, such as an unplanned government lockdown or major incident.Furthermore, we cannot be held responsible for parcels not being delivered or collected due to circumstances out of our control. This includes but is not limited to: incorrect delivery information being provided; if the recipient is not able to accept the delivery; adverse weather; postal strikes.

Question 47

What is your return policy?

Accepted Answer

Please refer to our return/refund/exchange policy.

Question 48

Can you exclude prices for Gift deliveries?

Accepted Answer

If your order is a gift being sent directly to the recipient, we suggest you add a Greetings Card to your order. You can add this card along with your personal message on the product page before adding to basket.When a Greetings Card is added to the basket, our team will not include any paperwork with prices on in the order.

Question 49

What is classed as a fresh product?

Accepted Answer

Lardy Cakes and Scones are classed as Fresh products and are available for next day delivery only. This is to ensure the best quality and freshness upon delivery.We are also unable to deliver these products to Highlands and Offshore Islands due to the longer delivery times to these areas.

Question 50

Why can't I order a Fresh or Semi-Fresh product?

Accepted Answer

To avoid compromising the quality and shelf life of fresh, ( lardy cakes and scones) and semi-fresh products ( brownies, lemon drizzle cake and ginger cake), we can only accept orders for delivery on Tuesdays to Fridays or Saturday if this delivery day option is selected and purchased at check out. Due to longer transit times to Highlands, offshore islands, Ireland and international countries, we are unable to ship fresh or semi-fresh products to these areas.

Question 51

Where can I redeem my Tea Room Gift Card?

Accepted Answer

Tea Room Gift Cards can be redeemed in any Huffkins or Huffkins at John Lewis & Partners location.We have bakeries & tea rooms in the Cotswolds and London. Find a location

Question 52

What can I spend my gift card on?

Accepted Answer

The Classic and Celebration Afternoon Tea Gift Cards can be used as full payment for their respective afternoon tea options (excluding extras). Alternatively, the Gift Card balance can be used against any other menu items. Likewise, the Tea Room Gift Card balance can be redeemed against any menu items.

Question 53

Can I use my Tea Room Gift Card for online purchases?

Accepted Answer

Our Tea Room Gift Cards can only be redeemed for purchases in our tea rooms.

Question 54

Do Tea Room Gift Cards expire?

Accepted Answer

Yes, our Tea Room Gift Cards are valid for one year from the date of purchase.

Question 55

How can I check the balance on my Tea Room Gift Card?

Accepted Answer

You can check the remaining balance on your Tea Room Gift Card in any of our Huffkins Tea Rooms by asking a member of staff.Alternatively, please email us at victoria@huffkins.com with the unique code on the back of your Gift Card.

Question 56

What happens to my remaining balance after it expires?

Accepted Answer

Any remaining balance left on a gift card after the expiry date (12 months from date of purchase) will be lost. We therefore encourage recipients to use their gift cards as soon as possible after receiving them.

Question 57

What happens if my gift card is lost or stolen?

Accepted Answer

Please keep your gift card safe. Huffkins cannot be held responsible for any lost or stolen gift cards.

Question 58

Can I spend more/less than my Gift Card Balance?

Accepted Answer

Yes, no problem! There is no obligation to use your Tea Room Gift Card balance in full on a single purchase. Whatever you do not spend will remain on the card.If you'd like to spend more than the balance on your gift card, you can simply pay for the excess amount as you normally would (e.g. cash or payment card)

Question 59

What are your tea room opening hours?

Accepted Answer

Our opening hours differ between locations. Please check individual opening hours at the links below:BurfordCheltenham High Street (John Lewis & Partners)Cheltenham PromenadeKingston-upon-Thames (John Lewis & Partners)Moreton-on-MarshOxford Street (John Lewis & Partners)Stow-on-the-WoldStratford-upon-AvonWitneyWe are usually open Monday-Sunday including bank holidays. Where this is not the case (e.g. Christmas Day), this will be highlighted on the individual location page at lest two weeks in advance.

Question 60

Do I have to book in advance?

Accepted Answer

You do not need to make a reservation when visiting our tea rooms. However, we would recommend booking in advance when visiting for afternoon tea, during busy periods or as a large group to avoid disappointment.Book a table

Question 61

Do you offer any Gluten Free items?

Accepted Answer

Huffkins offer a range of NGCI menu items in our tea rooms.Please note that while these products are carefully made with non-gluten containing ingredients, our kitchens and craft bakery do also handle products containing gluten.Our NGCI dishes are adaptations of our main menu dishes for people with dietary requirements. When ordering at the counter, please tell us you are ordering from the NGCI Menu.

Question 62

Do you cater for Vegetarians and Vegans?

Accepted Answer

Yes! Huffkins offer a range of vegan menu options, suitable for vegetarians and vegans.Many of our vegan dishes are adaptations of our main menu dishes. To ensure you receive the correct meal, please tell us you are ordering from the Vegan Menu at the counter when placing your order.Please note that our kitchens do also handle products containing dairy, eggs and meatand we also handle eggs and dairy products at our craft bakery.

Question 63

What is Subscribe & Save?

Accepted Answer

Subscribe & Save is a pay as you go (PAYG) subscription plan that allows you to regularly receive your favourite treats for less.When you set up a PAYG subscription, you'll receive 10% off every order. The plans are completely flexible, allowing you to pause, reactivate or cancel at any time.Browse our pay as you go Bakery Subscription Boxes and start saving today! Alternatively, if you'd prefer to set up a fixed term subscription, you can also save money with your Prepaid Gift Subscriptions.

Question 64

How do I setup a prepaid gift subscription?

Accepted Answer

Browse the Prepaid Gift Subscriptions collection and choose from a range of products.Select the number of monthly deliveries you would like – either 3, 6 or 12 months (one delivery per month). You can also add a personalised message and choose the date of the first delivery. Proceed to checkout and pay for the subscription. The price shown is the total price for the entire subscription, inclusive of all deliveries and fees.That’s it! Your prepaid subscription will not auto-renew and no further charges will be taken… unless you place another order of course!

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